Whether it’s on the job or at home, we are committed to supporting the safety and wellness of our employees. And providing a safe, healthy and respectful work environment is just the start to how we do that.
Your health and safety is one of our top priorities, and we want to make sure you are prepared for and supported throughout any emergency or disaster situation. Mosaic offers you many programs and resources to help you and your family during these events.
Cigna
Having supportive resources at your fingertips can help you to be ready to meet practical and emotional challenges before, during, or after an emergency event. Find helpful information on family preparedness, shelters, helping children cope after an event, and event-specific tips for earthquakes, floods, hurricanes, tornadoes, wildfires, winter storms, and more by visiting our Disaster Resource Center.
Hurricane Milton relief
Our thoughts and concerns are with all those impacted by Hurricane Milton affecting Florida's Gulf Coast area. Your safety is of the utmost importance to us. We realize that getting to the doctor's office may be challenging at this time, so we want to remind you that your Mosaic health plan includes access to MDLIVE virtual visits. And right now, MDLIVE is offering one free MDLIVE Urgent Care visit OR one free MDLIVE Behavioral Health visit.
How it Works:
- Visit www.mycigna.com, call 888-726-3171, or download the myCigna app from the App Store or Google.
- Select Urgent Care (on-demand 24/7) or Behavioral Health (by appointment only) and schedule an appointment with a provider.
- Simply enter the promo code “MiltonUC" for urgent care or “MiltonBH" for behavioral health when presented with payment options to redeem a free visit. You may utilize only one promo code. Please note that these promo codes are limited in availability and expire 12/31/2024.
As a reminder, here are some of the benefits of MDLIVE:
- Physicians are all board-certified, state-licensed, and experienced in delivering high-quality medical care. Consultations are one-on-one and completely private.
- It's suitable for the whole family — pediatricians are available.
- It's less expensive compared to in-person urgent care or the emergency room.
- MDLIVE's doctors can treat over 80 common illnesses and can even send prescriptions to your pharmacy if medically appropriate.
If you are not enrolled in a Mosaic health plan, free general medical care is available for any individual displaced or impacted by the hurricane through Teledoc (Livongo). Please contact the natural disaster hotline 855-225-5032 or visit www.teladochealth.com/disaster-hotline to access care.
Express Scripts
Getting prescriptions from the Express Scripts Pharmacy allows you to have enough supplies of maintenance medications on hand for many emergency situations.
EyeMed Cares
Through our EyeMed Cares program, our Customer Care Center representatives are ready to provide the following services for affected members via a dedicated emergency toll-free line 866-652-0018:
- Temporary Adjustable Glasses
- Eligibility re-instatement
- Free shipping for glasses and contacts
Fidelity
In the face of an emergency, our Fidelity program is here to help – whether you’re seeking quick access to your balances and account information, or helpful resources on managing stress and your budget through a crisis and replacing lost income. For more information on how Fidelity can support you through hardships, click here.
Lyra
Planning for and dealing with hurricanes and other emergency situations can be stressful. A variety of mental health support services are available – confidentially and at no cost – to U.S. employees and their dependents through Lyra Health. Give Lyra a call at 844-477-5174 or visit mosaic.lyrahealth.com.
Mosaic Employee-to-Employee Assistance Fund
The Mosaic Employee-to-Employee Assistance Fund was created in 2017 to help Florida employees who were most impacted by Hurricane Irma. The fund has been extended to include all North America Mosaic employees. The fund assists employees most impacted by disasters, such as hurricanes, floods, tornadoes, earthquakes, tsunamis, blizzards, droughts, volcanic eruptions, severe storms and government declared disasters or disasters that are determined to be catastrophic. Learn more here.
Questions?
Contact each of the suppliers above by calling 1-833-MOSAIC1.